The data controller is identified in Recital 1 of this Legal Notice.
What kind of data do we have concerning your person and how have we obtained them?
The categories of personal data of customers and suppliers which we process are:
- Identity details
- Postal or email addresses
- Commercial information
- Economic and transaction data
1.2. Do we ever process specially protected data?
All the aforementioned data we have obtained either directly from you through the presentation of a commercial offer, contractual proposal, etc. or through your company when they provide us with identity details and other information necessary to carry out the purpose of the contractual relationship between the parties. You or your company will be obliged to provide us with the updated data in case of modification.
1.3. For what purpose do we process your data?
We process the data provided by data subjects for the purpose of handling various activities arising from specific procedures carried out in terms of sales, after sales service, supplier management, quality of services, etc. In this way, we will process your data in order to carry out any of the following actions:
- Sending the information you request from us through the contact form on our website or any other means of contact with our company.
- Provide both potential and existing customers with offers of products and services of interest.
- Carry out the administrative, fiscal and accounting tasks related to our customers and/or suppliers.
- Conduct satisfaction surveys, market studies, etc. in order to be able to provide you with the most suitable offers and an optimised quality of service, etc.
1.4. For how long will your personal data be stored?
The personal data relating to natural persons linked to potential customers, existing customers and suppliers which we collect through the different contact and/or information collection forms will be stored as long as their erasure is not requested by the data subject. The data provided by our customers and suppliers will be stored while the commercial relationship between the parties is maintained, respecting in all cases the legal minimum retention periods depending on the material.
In any case, we will store your personal data for the period of time which is reasonably required taking into account our needs to respond to issues which arise or to solve problems, make improvements, activate new services and meet the requirements required by applicable law. This means that we can store your personal data for a reasonable period of time even after you have stopped using our products or have stopped using this website. After this period, your personal data will be deleted from all our systems.
1.5. What are the legal bases for the processing of your data?
Depending on the type of data processing, the legal bases are the following:
PROCESSING | LEGAL BASES |
Accounting Management: billing management with customers and/or suppliers | Maintenance, development and overseeing of the contractual relationship between the parties |
Tax management: application of deductions, allowances, etc. | Maintenance, development and overseeing of the contractual relationship between the parties; Compliance with legal obligations |
Administrative management: managing logistics, storage, customer deliveries, receipt of goods, etc. | Maintenance, development and overseeing of the contractual relationship between the parties |
Marketing: commercial activities regarding our products or services aimed at our customers or those persons who have requested related information from us in the past, including conducting satisfaction surveys on our customers. | Free and unequivocal consent of the data subject themselves (potential customers), we inform you that the withdrawal of this consent cannot under any circumstances restrict the execution of the contract which exists between the parties; legitimate interest of the company in the promotion and marketing of products or services similar to those obtained or requested by the data subject in the past. |
In the event that you do not provide your personal data, it will not be possible to execute your contract, comply with legal obligations or those derived from public authorities.
1.6. To which recipients will your data be communicated?
We will not transfer your personal data to any third company that intends to use them in their direct marketing activities, except in the case that you have expressly authorised us to do so.
We inform you that we can provide your personal data to competent Public Administration bodies and authorities in those cases where we are legally required or in cases where, acting in good faith, we consider that said action is reasonably required in order to comply with a judicial process; to respond to any legal claim or action; or to protect the rights of the company or its customers and the public in general.
We inform you that your data will not be transferred or communicated to third parties with the company being solely responsible for their processing and safekeeping.
However, we will provide your personal data to third parties (e.g. Internet service providers that help us manage our website or to carry out the contracted services, IT support and maintenance companies, logistics companies, agencies and tax and accounting advice, etc.). In any case, these third parties must guarantee, at all times, the same levels of security as we do in relation to your personal data and, when necessary, they will be legally bound (by legal agreements) to keep your personal data private and secure, and also to only use the information following specific instructions from the company.
1.7. Transfers of data to third countries?
No data transfers to third countries are planned.
1.8. What are your rights as a data subject?
Any person has the right to obtain confirmation as to whether we are processing personal data that pertains to them, or not.
In particular, data subjects may exercise the right to access their personal data, as well as to receive them in a common and machine-readable format if the processing is carried out by electronic means (right to data portability).
Furthermore, the data subjects may exercise the right to rectify inaccurate data or, where appropriate, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which they were collected.
In addition, in certain circumstances, the data subjects may request restriction on the processing of their data, or in certain circumstances and for reasons related to their particular situation, the data subjects may exercise their right to object to the processing of their data. We will stop processing the data, except where there are compelling legitimate reasons, or the pursuit of or defence against potential claims or in those exceptions set out in the applicable regulations.
We also inform you of your right to withdraw the consent granted at any time, without this affecting the lawfulness of the processing based on the consent prior to its withdrawal.
We also inform the User that at any time he/she can exercise the aforementioned rights by writing to us using the contact information which appears in Recital 1 of this Legal Notice, attaching a copy of his/her DNI (Spanish Identity Document).
You will also have the right to lodge a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights.
http://www.agpd.es/portalwebAGPD/index-ides-idphp.php
Furthermore, in accordance with the provisions of Law 34/2002, of the 11th of July, on Services of the Information Society and e-Commerce, we undertake not to send advertising via email without having previously obtained the recipient’s express authorisation. The User may object to the sending of advertising material by checking the corresponding box.
2. PROCEDURE IN CASE OF CONDUCTING ACTIVITIES OF AN UNLAWFUL NATURE
In the event that any user or third party considers that there are facts or circumstances which disclose the unlawful nature of the use of any content and/or the conducting of any activity on the websites included or accessible through the website, they should send notification to THE WEBSITE OWNER, duly identifying themselves, specifying the alleged infractions and declaring expressly and under their liability that the information provided in the notification is accurate.
For any legal issue that concerns the website of THE WEBSITE OWNER, Spanish law shall apply.
3. PUBLICATIONS
The administrative information provided through the website does not replace the legal publishing of laws, regulations, schedules, general provisions and acts which must be formally published in the official journals of the public administrations, which constitute the only instrument which attests to their authenticity and content. The information available on this website should be understood as a guide with no intention of legal validity.
4. PRIVACY AND DATA PROTECTION POLICY
4.1 Who is responsible for the processing of your data?
ALANA PRODUCTION S.L.
B87471058
GENERAL MARTINEZ CAMPOS, 20 MADRID
(+34) 617 446 403
ACCOUNTS@ALANACOMPANY.COM
- For what purpose do we process your personal data?
At ALANA PRODUCTION S.L. we process the information provided by the data subjects for the purpose of performing the administrative, accounting and fiscal tasks related to the services requested, as well as sending commercial communications about our products and services.
- For how long will your personal data be stored?
The data will be stored for as long as the commercial relationship is maintained and, as the case may be, for the number of years necessary in order to comply with legal obligations.
- What are the legal bases for the processing of your data?
We inform you that the legal bases for the processing of your data are the following:
- Execution of a contract: Provision of requested services
- Legitimate interest of the controller: Sending commercial communications
- To which recipients will your data be communicated?
No data will be transferred to third parties, except when legally required.
- Transfers of data to third countries
No data transfers to third countries are planned.
- What are your rights when you provide us with your data?
Any person has the right to obtain confirmation as to whether ALANA PRODUCTION S.L. is processing personal data that pertains to them, or not.
Data subjects have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which they were collected.
In certain circumstances, the data subjects may request restriction on the processing of their data, in which case we will only store them for the pursuit of or defence against claims.
In certain circumstances and for reasons related to their particular situation, the data subjects may object to the processing of their data. In this case, ALANA PRODUCTION S.L. will stop processing the data, except where there are compelling legitimate reasons, or the pursuit of or defence against potential claims.
You can exercise your rights materially by writing to this email address: ACCOUNTS@ALANACOMPANY.COM.
If you have given your consent for a specific purpose, you have the right to withdraw the consent granted at any time, without this affecting the lawfulness of the processing based on the consent prior to its withdrawal.
In cases where you feel your rights are violated in relation to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can lodge a complaint with the competent Spanish Data Protection Supervisory Authority via its website: www.agpd.es.
- How have we obtained your data?
The personal data we process at ALANA PRODUCTION S.L. were provided by the data subject.
The data categories that are processed are:
- Identity details
- Postal and email addresses
- Commercial information
Special categories of personal data are not processed (data that disclose ethnic or racial origin, political viewpoints, religious or philosophical beliefs, union affiliation, genetic data, biometric data designed to uniquely identify a natural person, data concerning health or data concerning the sex life or sexual orientation of a natural person).